Help Center
Welcome to the Help Center for www.mathstudy.in! Here, you can find answers to frequently asked questions, guidance on using our resources, and contact options for further assistance. Our goal is to make your experience as smooth as possible and provide support every step of the way.
1. Getting Started
How do I purchase an e-book on www.mathstudy.in?
- Browse our collection and select the e-book you want.
- Click on the “Buy Now” button, which will redirect you to the secure payment gateway.
- Complete the payment process, and you’ll receive an email with a download link.
Do I need to create an account to buy an e-book?
While creating an account isn’t mandatory for all purchases, it’s recommended as it allows you to track your orders, download purchases, and receive updates on new releases.
2. Payment and Billing
What payment methods are accepted?
We accept all major credit/debit cards, UPI, net banking, and other popular payment methods available through our secure gateway.
How can I get an invoice for my purchase?
After completing your purchase, an invoice will be sent to your email. If you didn’t receive it, please check your spam/junk folder or contact our support team.
3. Download and Access
How do I access my purchased e-book?
Once your payment is successful, you’ll receive an email with a download link. Click on the link to download the e-book directly to your device.
I didn’t receive my download link. What should I do?
If you didn’t receive the download link, check your spam/junk folder. If it’s still missing, please contact our support team at [email protected] or via WhatsApp at +91-9870153193.
Can I access the e-books on multiple devices?
Yes, you can download and view our e-books on multiple devices, such as laptops, tablets, and smartphones, as long as they support PDF viewing.
4. Refunds and Cancellations
Can I get a refund if I’m not satisfied with my purchase?
As e-books are digital products, all sales are generally final, and refunds are not provided. However, if there’s an issue with your purchase, reach out to us within 24 hours at [email protected], and we’ll assist you.
5. Account and Privacy
How do I create an account?
To create an account, click on the “Sign Up” button on the homepage, fill in your details, and complete the registration process.
How is my personal information used?
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
6. Contact Support
Our support team is here to assist you! Whether you need help with a purchase, downloading an e-book, or have questions about your account, we’re ready to help.
Email Support
- [email protected]
- Response Time: We aim to reply within 8 hours during our support hours, Monday to Saturday, 10:00 AM - 6:00 PM (IST).
WhatsApp Support
- +91-9870153193
- For quick assistance, contact us on WhatsApp during our support hours.
7. Additional Resources
FAQs
For answers to common questions, visit our FAQ page for detailed guidance.
Terms and Conditions
To learn more about using our website and purchasing our e-books, read our Terms and Conditions.
Privacy Policy
For information on how we handle and protect your data, please see our Privacy Policy.